Orders postmarked within 10 days of the delivery date get FREE RETURN SHIPPING!
a) Merchandise must be returned to us within 30 days from receipt. Click on the link below to initiate a return:
b) To be eligible for a return, your item must be unused and in the same condition that you received it. Merchandise must have all original tags attached. It must also be in the original packaging.
c) To complete your return, we require a receipt or proof of purchase.
2. Refunds (if applicable)
a) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
b) If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, please allow 2 - 5 business days from the time we received your return for it to be processed.
3. Late or missing refunds (if applicable)
a) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
b) Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org .
4. Final Sale items cannot be returned, refunded or exchanged.
a) Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Please email us for sizing information if you are not certain of what size to order.
5. Exchanges (if applicable)
a) For exchanges: please indicate the desired model/size. We recommend you contact Support@lsmoda.com to place your exchange. Due to the chance of items selling out, we recommend placing a new order for the correct size and returning the original order.
a) Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
b) If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item, as we cannot accept responsibility for lost packages. Please keep tracking details for your records.
c) A restocking fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" address.